Returns and Refunds Policy

Thank you for shopping on our official website. We are committed to providing you with high-quality products. Please read the following policy carefully before placing your order:

1. Returns Policy

We only accept returns and exchanges for defective or quality-related items.

Scope of Application: Limited to items that are damaged upon delivery, have manufacturing defects, or are significantly inconsistent with the description.

Timeframe: Please contact us to request a return within 7 days of receiving the item. Requests made after this period will not be accepted.

Return Conditions: Items must be in their original packaging and unused, unwashed, or undamaged.

2. Exchanges Policy

We do not accept any form of exchange. Due to inventory management or the unique nature of our products, we cannot exchange items for different styles, colors, or specifications. Please confirm your selection before purchasing.

3. Return Process

If you receive a defective item, please follow these steps:

Send Email: Please send an email to kenny@kingkametal.com.

Provide Proof: The email must include your order number and a clear photo or video of the defective area.

Approval: Our team will review your application within 3 business days.

Return the Item: Once approved, we will provide a return shipping address.

4. Refund Policy

Once we receive and verify the returned defective item, the refund will be processed via the original payment method. The exact arrival time depends on your bank or payment platform.

5. Disclaimer

Items damaged due to personal preference, incorrect size selection (not incorrect description), or human error are not eligible for return.

All return requests must be officially confirmed by us. Packages returned without prior confirmation will not be processed.